Cancellation & Refund Policy

1. What this policy covers

Using Uniklife is free. There is no paid membership, no subscription and no recurring charge for an account, so there is nothing to cancel and nothing to refund at the account level.

Two things on the Platform can be paid for, and this policy covers both:

• Paid courses in Learning.
• Paid tickets for events listed on the Platform.

Everything below applies to those two purchases only.

2. Paid courses — 14 days

• You may request a full refund within 14 days of purchase.
• A course is not refundable once it has been substantially consumed — for example most of its lessons completed, or a certificate issued. This is judged on what has actually been watched or completed on your account, not on time elapsed.
• After 14 days a course purchase is final, because access does not expire: what you bought remains available to you.
• If a course is withdrawn or materially changed after you buy it and before you complete it, you may request a full refund regardless of the 14 days.

3. Event tickets

Event tickets hold a seat, so the rules follow the event rather than the calendar:

• You cancel, more than 48 hours before the event starts — full refund.
• You cancel, within 48 hours of the event starting — not refundable. By that point the seat has been held, and the host has committed to the venue and numbers on the basis of it.
• The ticket has already been scanned at the door — not refundable. The ticket has been used.
• The organiser cancels the event — full refund, automatically. You do not need to ask.
• The organiser reschedules the event — your ticket moves to the new date and stays valid. If the new date does not suit you, tell us and we refund in full.
• A free ticket has no charge and therefore no refund; please release the seat if you cannot attend, so someone else can take it.

4. Taxes

Where GST was charged on a purchase, an approved refund returns it in the same proportion as the amount refunded. Any convenience or payment-gateway fee shown separately at checkout is returned with a full refund and retained on a partial one.

5. How to request a refund

• Email info@uniklife.com from your registered email with the subject "Refund request", including the course name or the event and ticket ID, and your payment reference.
• Your ticket ID is on the ticket itself, under Tickets in the app.
• We acknowledge refund requests within 48 hours and process approved refunds within 5–7 business days.
• Refunds are issued to the original payment method. Depending on your bank or card issuer, the amount may take additional time to appear on your statement.

6. Purchases made through app stores

If a purchase was made through the Apple App Store or Google Play, the payment is processed by Apple or Google and the refund must be requested through them, under their policies. We will help where we can, but we cannot directly refund a charge we did not process.

7. Abuse

Refunds may be declined where we see the policy being abused — repeated buy-and-refund cycles on courses, or repeated late event cancellations — or where our Terms & Conditions have been broken.

8. Contact

For anything related to refunds: info@uniklife.com.